| Returns can be done within 3 days from the date of receipt. After 3 days there will be no refunds or exchanges. In case of refund, 30% restock fees will be charged. We only accept returns if it has something wrong with the dress, like a manufacture damage. The buyer is responsible for all shipping costs, and they will Not be REFUNDED.
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| How to Make a Return
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To make a return, you need to send the gown to the following address:
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| Email Us To Get The Address
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| along with a copy of the invoice, explaining that you are returning the gown for a refund. Once the gown is received by us, you will receive a credit to your credit card account which will be shown within 4-5 working days. There are no refunds on 3 or more pieces. There are no exceptions. The returned package has to be prepaid and with a return number, otherwise it will be refused.
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| Immediate Exchanges
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| In case you receive merchandise and need to exchange it, you can place another order online or call 408-636-8266,. Your credit card will be charged again with the new order, and once we receive the gown that you are sending back, you will receive a full refund. Please include both the invoice numbers so you will not be charged restocking fee and the date you need the dress by. We will not charge you freight fees when shipping the merchandise back.
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| How to Make an Exchange
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| Exchanges can be done within 5 days from the date of receiving it. For returning 1 to 2 pieces please send the gowns back to
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| Email Us To Get The Address
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| along with a copy of the invoice, explaining that you need an exchange. Please include the new item code, color, size, and date needed by. Once we receive the gown, we will ship back the exchange as soon as possible. On 3 pieces or more, we can only exchange for a different size, not a different style or color.
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| Cancel Order
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| Cancel the order. Calling customer service or order desk to cancel an order within 24 hrs.(001-408-636-8266)
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